Refund policy

REFUND POLICY

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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

If we reject the refund of the item/s, they will be mailed back to you at your cost.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@completestep.com.au.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@completestep.com.au and send your item to: 34-38 Lochiel Ave Mount Martha Victoria Australia 3934.

To return your product, you should mail your product to: Complete Step, 5/34-38 Lochiel Ave Mount Martha VIC Australia 3934

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

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